Merchandise is accepted for exchange or refund if returned in the same condition as it was delivered within 15 days of the shipping date, accompanied by the the return/exchange invoice/sales check.

With this return/exchange bill please include your full name, order number, and a detailed note.


Making a return and/or exchange must be made according to the guidelines of our Return Policy.

We only accept returns or exchanges purchased at

Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.

Same return/exchange policies apply to gift recipients who would like to return the IGM’s Shop merchandise for refund or an exchange.

Please wait 10 to 15 business days for us to receive and process your return or exchange.


Exchange requests must be also made within 14 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color/size or the style on the return/exchange mail to

Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by IGM’s Shop or because of quality issues, we will reimburse with store credit for the shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

For any other questions email us at:


We ship with an international transports company providing secure and easy trackable methods of shipping but if your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.