Frequently Asked Questions

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?


If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 working days and once our warehouse has processed your order, we will be unable to make any changes. 

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?


Unfortunately we cannot add items to an existing order. Please place a new order for the new item and contact us if you have any doubt. 

I’M NOT SURE ABOUT A SIZE OR I HAVE A FIT QUESTION.


If you still have specific questions about a fit of an item or measurement guidelines, please email us at: itgirlmartashop@gmail.com. 

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?


New items can sell out quickly, but we may get more soon! Please don't hesitate to email us at itgirlmartashop@gmail.com and we'll tell you when we will have your item in stock. 

WHEN WILL MY ORDER SHIP?

Most orders ship within 2-4 business days of purchase. Of course we try to work on orders as soon as possible to minimize the waiting time. 


We ship all of our products as domestic packages so they should arrive within 2-6 business days from your order, depending on the location. International orders will arrive within 10-15 business days. Shipping times may vary due to the availability of the merchandise. Orders are not shipped on the weekends or holidays time. 

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add itgirlmartashop@gmail.com to your safe senders list.
 

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.

Customs Value: It Girl Marta Shop is required by law to declare an accurate commercial value on all Spain. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.
 

WHAT ARE OUR BUSINESS HOURS?

We are open for business from Monday to Friday from 10:00am to 18:00pm Central European Time (UTC +2:00).


Emails sent over the weekend will be answered on the following business day.